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Tourist Complaints in China

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During your tour in China, you may  encounter some difficulties in a totally strange place. If you feel you are treated unfair and you have not been able to slove the problem, you can lodge a complaint to the toursim departments. Besides China National Tourism Administration, the supervisory offices of tourism quality are also in charge of tourists' complaints. Hereunder are the contact information of China National Tourism Administration and the supervisory offices of tourism quality in each provinces:

 China National Tourism Administration 

Office Hours
Tel
Fax
Address
08:30-12:00
14:30-17:00
010-65275315
010-65122096
No. Jia 9, Jianguomennei Dajie, Beijing, 100740


 The supervisory offices of tourism quality in China 

Provinces
Office Hours
Tel
Fax
Address
Anhui
08:30-11:30
14:00-17:00
0551-2821763
0551-2824001
No.4, Meishan Lu, Hefei, 230061
Beijing
08:30-12:00
14:30-17:00
010-65130828
010-65158251, 65158255
Room 1001, Beijing Luyou Building, No.28, Jianguomenwai Dajie, 100022
Chongqing
08:30-11:30
14:00-17:00
023-63866315
023-3851448
No.63, Dongzilanya Zhengjie, Yuzhong District, 400015
Fujian
08:30-11:30
14:00-17:00
0591-7535640
0591-7538758
No.1, Daying Jie, Dongda Lu, Fuzhou, 350001
Gansu
08:30-11:30
14:00-17:00
0931-8826860
0931-8418443
No.361, Tianshui Lu, Lanzhou, 730000
Guangdong
08:30-17:00
020-86681163
020-86665039
No.185, Huanshi Xilu, Guangzhou, 510010
Guangxi
08:30-11:30
14:00-17:00
0771-5529315
0771-5529063
No.24, Jinhu Lu, Nanning, 530012
Guizhou
08:30-11:30
14:00-17:00
0851-6818436
0851-6892309
No.346-5, Zhonghua Beilu, Guiyang, 550001
Hainan
08:30-11:30
14:00-17:00
0898-5358451
0898-5353074
Room 606, Tourism Bureau Building, No.6, Haifu Lu, Haikou, 570203
Hebei
09:00-11:30
14:30-17:30
0311-6014239, 5814239
0311-6015368
No.22, Yucai Jie, Shijiazhuang, 050021
Heilongjiang
08:00-17:00
0451-2324162
0451--3630860
No.4, Xida Zhijie, Nangang District, Harbin, 150001
Henan
24-hour service
0371-65506775
0371-65506775
No.1, Zhengsan Jie, Zhengzhou, 450003
Hubei
08:00-18:00
027-84818760
027-84822513
Building 2, Qingshiqiao Compound, Hanyang District, Wuhan, 430050
Hunan
24-hour service
0731-4717614
0731-4720348
Tuanjie Lu, Wulipai, Changsha, 410001
Inner Mongolia
08:00-12:00
14:00-18:00
0471-6282653
0471-668561
No.1, Xinhua Jie, Hohhot, 010055
Jiangsu
08:00-12:00
14:00-18:00
025-3301221,
3418185
025-3328795
No.255, Zhongshan Beilu, Nanjing, 210003
Jiangxi
08:30-11:30
14:00-17:00
0791-6269965
0791-6227860
No.25, Fuzhou Lu, Nanchang, 330006
Jilin
08:30-11:30
13:30-17:00
0431-5653030
0431-5642053
No.14, Xinmin Dajie, Changchun, 130021
Liaoning
08:30-11:30
13:30-17:00
024-86230222
024-86241973
No.113, Huanghe Nandajie, Huanggu District, Shenyang, 110031
Ningxia
08:30-11:30
14:00-17:00
0951-6723298
0951-6723298
No.375, Beijing Donglu, Yinchuan, 750004
Qinghai
08:30-11:30
14:00-17:00
0971-6159841
0971-8239515
No.57, Xi Da Jie, Xining, 810000
Shaanxi
08:00-18:00
029-85261437
029-85261485, 85261437
No.15, Changan Beilu, Xian, 710061
Shandong
24-hour service
0531-2963423
0531-2964284
No.88, Jingshi Lu, Jinan, 250014
Shanghai
09:00-17:00
021-64390630, 64393615
021-64391159
No.2525, Zhongshan Xilu, 200030
Shanxi
08:30-11:30
13:30-17:00
0351-4047544, 4031616
0351-4048289
No.282, Yingzi Jie, Taiyuan, 030001
Sichuan
08:30-11:30
14:00-17:00
028-6654780
028-6671042
No.65, Renmin Nanlu Erduan, Chengdu, 530012
Tianjin
08:30-17:30
18:30-08:30
022-28359093, 28358812
022-28352324
No.18, Youyi Lu, Hexi District, 300074
Tibet
09:30-13:30
16:00-20:00
0891-6834193
0891-6334632
No.208, Yuanlin Lu, Lhasa, 850001
Xinjiang
09:30-13:30
16:00-20:00
0991-8831902
0991-8834449
No.36, Jinyin Dadao, Urumqi, 830001
Yunnan
08:00-17:00
0871-3537361
0871-3174343
No.218, Huancheng Nanlu, Kunming, 650011
Zhejiang
08:30-11:30
14:00-17:00
0571-85117419
0571-85117419
No.11, Shihan Road, Hangzhou, 310007

Questions & Answers
  • Dear Sir/Madam, I would like to complaint about an incident taken place during my tour to Beijing in the first week of June. On Jun 3rd, when I was returning from Great Wall visit, I was the last person in the bus and the guide and the driver demanded some tips, which I refused to give even after they threatened NOT to drop me at the place where they picked me and eventually did that. I have the detail of the bus number and the phone number of the guide. Please let me know what to do?

    Asked By Ananda (Bangladesh) | Jun. 13, 2011 02:54
    1 AnswerAnswer Question
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