Dear all:
Thank you for a China trip that exceeded our expectations. Following are responses to your questions:
1.Meals were generally excellent. Lunches as a whole were superb, particularly those in Beijing and Xian. The final dinner in Shanghai also stood out. The Peking duck dinner did not meet expectations.
2.Every one of the guides was simply outstanding. Their English was excellent and we had no problem understanding them or they understanding us. They were all extremely knowledgeable and were sensitive about giving us the right amount of information. Their coordination with the drivers was also impressive. The van always seemed to be where it was the most convenient for us. The vans were roomy, clean and comfortable. The only recommendation concerns tinted glass. The van in Guilin had dark tinted glass and made it more difficult to see and virtually impossible to take pictures out of the van. I would recommend that your vans have minimal to no tinting of the windows.
3.Drivers were always courteous and never had to be asked to assist with luggage. The vans were spotless, including very clean windows.
With respect to the guides, three of them stood out:
1. Du stayed late one night to go with my son and me to pick out table tennis paddles at a sports store. He typically went out of his way to help us.
2.Ding (Jack) exhibited the same helpful attitude. When we told him that we wanted to go to an acrobatic show one evening in Guilin, he stayed on his own time to help us purchase tickets and even went with us in the taxi to make sure we got there OK. We felt this was way beyond what he needed to do and were very impressed.
3.Anna was simply outstanding in guiding us in Shanghai. Her English was the best of all the guides and she was a most gracious host.
4.None of the guides ever tried to coerce us into visiting extra shops, etc., and seemed to want to help us do only what shopping we wished to do. That is what we wanted.
In short, we were very impressed with your service. Hotels, guides, vans, meals, and drivers all met or exceeded our expectations. We have already started recommending Chinatour360 to family and friends and do so without reservation. It was a wonderful China vacation.
Thank you for your help.
Sincerely,
Ben Landrum
Thank you for a China trip that exceeded our expectations. Following are responses to your questions:
1.Meals were generally excellent. Lunches as a whole were superb, particularly those in Beijing and Xian. The final dinner in Shanghai also stood out. The Peking duck dinner did not meet expectations.
2.Every one of the guides was simply outstanding. Their English was excellent and we had no problem understanding them or they understanding us. They were all extremely knowledgeable and were sensitive about giving us the right amount of information. Their coordination with the drivers was also impressive. The van always seemed to be where it was the most convenient for us. The vans were roomy, clean and comfortable. The only recommendation concerns tinted glass. The van in Guilin had dark tinted glass and made it more difficult to see and virtually impossible to take pictures out of the van. I would recommend that your vans have minimal to no tinting of the windows.
3.Drivers were always courteous and never had to be asked to assist with luggage. The vans were spotless, including very clean windows.
With respect to the guides, three of them stood out:
1. Du stayed late one night to go with my son and me to pick out table tennis paddles at a sports store. He typically went out of his way to help us.
2.Ding (Jack) exhibited the same helpful attitude. When we told him that we wanted to go to an acrobatic show one evening in Guilin, he stayed on his own time to help us purchase tickets and even went with us in the taxi to make sure we got there OK. We felt this was way beyond what he needed to do and were very impressed.
3.Anna was simply outstanding in guiding us in Shanghai. Her English was the best of all the guides and she was a most gracious host.
4.None of the guides ever tried to coerce us into visiting extra shops, etc., and seemed to want to help us do only what shopping we wished to do. That is what we wanted.
In short, we were very impressed with your service. Hotels, guides, vans, meals, and drivers all met or exceeded our expectations. We have already started recommending Chinatour360 to family and friends and do so without reservation. It was a wonderful China vacation.
Thank you for your help.
Sincerely,
Ben Landrum
- Name: Mr. Benjamin William Landrum Jr., Ms. Julia Hogge Landrum and Mr. Benjamin Mark Landrum
- From: Reisterstown, the US
- ltinerary: 11-Day Luxury China Tours of Beijing - Xian - Guilin - Yangshuo - Guilin - Shanghai - Beijing
- Date: 6/12/2007